About us

Telecraft Managed Cloud Calling Services

SECURE, SCALABLE & CLOUD-BASED UNIFIED COMMUNICATIONS

Telecraft's Cloud Calling service delivers secure, scalable and modern Unified Communications powered by the Cisco Webex platform. We enable organisations to transition from legacy calling systems to a cloud-first architecture with:

  • Enterprise-grade calling, messaging & meeting capabilities
  • Rapid deployment & continuous feature enhancements through the cloud
  • Flexible subscription models suited for businesses of all sizes
  • Centralized management of users,devices & policies

Our solution includes cloud-managed calling, seamless integration with Webex collaboration tools and support for Cisco IP Phones, Webex Desk devices and certified headsets-backed by Telecraft's certified expertise, proactive monitoring and SLA-based support.


Why Choose Us?

CISCO-CERTIFIED EXPERTISE

Our engineers are certified across Cisco Collaboration technologies, ensuring reliable deployment, migration and lifecycle management.

END-TO-END MANAGED SERVICE

From onboarding to daily operations, Telecraft manages the entire cloud calling environment-provisioning, device configuration and remote troubleshooting.

PROACTIVE MONITORING & SLA-DRIVEN SUPPORT

We continuously monitor call performance, device health, user experience through Webex Control Hub and meeting strict SLA commitments.

MODERN, CLOUD-NATIVE ARCHITECTURE

Eliminate on-premises server costs, enjoy automatic feature upgrades and enable hybrid work with secure access from anywhere.

SEAMLESS WEBEX INTEGRATION

Our service integrates calling with Webex Meetings, Messaging,Control Hub analytics and device ecosystems for unified workflows.


INDUSTRY TRENDS & STATISTICS

The Shift Toward Cloud Collaboration

  • 82% of globalenterprises are accelerating the adopt ion of cloud-based collaboration tools.
  • Cloud calling solutions have shown a 35-50% reduction in operational cost vs traditional PBX.
  • Organisations using Webex Calling report a significant uplift in call quality visibility and analytics via ControlHub. (Data trends referenced from Cisco collaboration reports and industry adoption studies.)

Rising Demand for Cloud-Managed Devices

  • Webex Desk & Webex Room devices are increasingly preferred for hybrid meeting experiences.
  • Usage of advanced features such as Al-based background noise removal and real-time transcription is growing rapidly.

These trends highlight the need for a scalable, cloud-driven calling ecosystem and Telecraft delivers exactly that.

HOW TELECRAFT IMPROVES THESE OUTCOMES

REDUCED OPERATIONAL OVERHEAD

By managing provisioning, upgrades, routing and support, we reduce customer IT operational workload by up to 40%.

ENHANCED CALL QUALITY & RELIABILITY

Proactive analytics from Control Hub helps identify issues before they impact users-leading to fewer disruptions and faster resolution.

FASTER DEPLOYMENT & SCALABILITY

Cloud-managed configuration lets Telecraft deploy new sites or devices in minutes instead of days.

BETTER HYBRID WORK ENABLEMENT

Employees get secure calling from any device-desk phone, laptop or mobile. Boosting productivity regardless of location.

PREDICTABLE, LOWER COST MODEL

No hardware PBX, no upgrade fees, no complex maintenance. Just simple, transparent subscription billing.

READY TO MODERNIZE YOUR BUSINESS CALLING?

Telecraft empowers organisations with a reliable, secure, cloud-driven calling experience that aligns with modern workplace needs. Let us help you transform communication across your entire workforce.

Contact us today to schedule a consultation and let's modernize your business communication for a smarter, more connected workforce.